This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you:

• visit our website musicworld.com.my
• purchase products from us
• contact us (including WhatsApp, phone, email, or social media)
• participate in promotions, surveys, events, or marketing activities

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1) Personal Data We Collect

We may collect personal information that you provide to us directly or through your interactions with our website, including but not limited to:

2) How We Use Your Personal Data

We use your personal data for legitimate business purposes, including:

• To process orders, payments, and deliveries
• To manage customer accounts and provide customer support
• To verify transactions and prevent fraud
• To provide warranty, repair, and support services
• To communicate with you regarding orders, payments, shipping, or enquiries
• To improve our website, products, and services
• To send marketing updates, promotions, or product announcements (only where permitted)
• To comply with legal obligations and requests from authorities (where applicable)
• To enforce our Terms & Conditions and protect our rights

3) Marketing Communications

If you subscribe to our newsletter or agree to receive marketing messages, we may send you promotional emails, WhatsApp messages, or SMS. You may opt out at any time by clicking the “unsubscribe” link in our emails (where available) or contacting us using the details in Section 11.

3A) Consent & Withdrawal of Consent

We process personal data based on your consent and/or where necessary to provide services requested by you (such as completing an order, delivery, warranty support, or customer service). You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain services.

4) Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, enable shopping cart functionality, analyse traffic, improve site performance, and (where enabled) support advertising and retargeting campaigns. Cookies may be set by us or by third-party services we use (e.g., analytics or advertising platforms).

5) Sharing of Personal Data

We do not sell your personal information to third parties. We may share personal information only when necessary to provide our services, including with:

6) International / Cross-Border Transfers

Some of our service providers (such as Shopify, payment platforms, analytics, or email providers) may store or process personal information outside Malaysia. Where personal information is transferred overseas, we take reasonable steps to ensure the data is protected with appropriate safeguards.

*Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure it is protected in accordance with PDPA and applicable safeguards.

7) Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7A) Accuracy of Personal Data

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date. Please notify us if there are any changes to your personal data.

8) Data Retention

We retain personal information only as long as necessary for order processing, customer support, and legal, accounting, tax, dispute resolution, and audit requirements. When personal data is no longer required, it will be deleted or anonymised in accordance with applicable laws and business requirements.

9) Your Rights Under PDPA

Under Malaysia PDPA, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Withdraw consent for processing (where applicable)
• Opt out from marketing communications

To exercise any of these rights, please contact us (see Section 11). We may request identity verification for security purposes.

9A) Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will take appropriate steps to remove the information.

10) Third-Party Links

Our website may contain links to third-party websites (e.g., brand websites, YouTube, social media platforms). We are not responsible for the privacy practices of those external websites.

11) Contact Us (PDPA Enquiries)

12) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.