Contact Us
Contact LBS Music World Malaysia – HQ, Gurney, Sales & Support
Get in touch with our team via phone, WhatsApp, or email. We’ve organized all primary contacts by department for quick reference. All phone numbers below are WhatsApp-enabled for convenient messaging.
LBS MUSIC WORLD (HQ – Bayan Lepas)
Visit Us10H, Jalan Rumbia
11900 Bayan Lepas,
Pulau Pinang, Malaysia
+60 17-627 7100
Hours: 10:00 AM – 7:00 PM (Closed on Mondays)
LBS MUSIC WORLD (Gurney Plaza)
Visit Us170-04-16, 4th Floor
10250 George Town,
Pulau Pinang, Malaysia
+60 12-639 5100
Hours: 10:00 AM – 10:00 PM (Open Daily)
Frequently Asked Questions (FAQ)
Q: Where is LBS Music World Malaysia located?
A: LBS Music World operates two locations in Penang: a headquarters in Bayan Lepas and a branch at Gurney Plaza in George Town. The HQ is a standalone 3-storey building at 10H, Jalan Rumbia, 11900 Bayan Lepas, Penang, while the Gurney outlet is located at 170-04-16, 4th Floor, Gurney Plaza, 10250 George Town, Penang. (Currently, these are the only LBS Music World stores in Malaysia.)
Q: How do I contact LBS Music World’s headquarters in Penang?
A: You can reach our HQ in Bayan Lepas by WhatsApp or phone at +60 17-423 2100. This line typically handles corporate and wholesale inquiries in addition to general queries. You may also contact the HQ’s sales team via +60 17-627 7100, which is another primary hotline for product inquiries at the headquarters. For any email correspondence, use lbs@musicworld.com.my – our team at HQ will respond to you promptly.
Q: How can I reach the LBS Music World Gurney Plaza branch?
A: To contact our Gurney Plaza branch in George Town, Penang, call or message +60 12-639 5100. This is the direct WhatsApp-enabled line to the Gurney showroom’s sales & support staff. The Gurney branch is open daily (10:00 AM – 10:00 PM), so you can expect a quick response during those business hours. (If you’re visiting, the store is on the 4th floor of Gurney Plaza.)
Q: Does LBS Music World have any branches in Kuala Lumpur, Selangor, Johor, Sabah, or Sarawak?
A: As of now, LBS Music World’s only physical outlets are in Penang – at Bayan Lepas (HQ) and Gurney Plaza. We do not have stores in KL, Selangor, Johor, Sabah, or Sarawak. However, we serve customers across Malaysia through our online store and delivery services. Many musicians and institutions from Kuala Lumpur, Selangor, Johor, Sabah, Sarawak and other states regularly shop with us and rely on our support remotely. So, even without a physical branch in those locations, you can conveniently reach out to us for sales and after-sales support, and we’ll assist you nationwide.
Q: What are the opening hours for LBS Music World in Penang?
A: Our Bayan Lepas HQ operates from 10:00 AM to 7:00 PM, Tuesday through Sunday (we’re closed on Mondays). The Gurney Plaza branch opens daily from 10:00 AM to 10:00 PM, including weekends and public holidays. These hours make it easy for customers to visit or contact us at a convenient time. If you’re reaching out by phone/WhatsApp, our staff will typically be available during these operating hours.
Q: Can I contact LBS Music World via WhatsApp?
A: Yes – all our primary phone numbers are WhatsApp-enabled. This means you can message or call us through WhatsApp for any inquiry. For instance, our main sales line (017-627 7100) connects to our WhatsApp Business account “LBS Music World SDN BHD”, so you can chat with us directly. Whether it’s a quick question about product availability or after-sales support, just drop us a WhatsApp message at the relevant department’s number, and our team will respond as soon as possible. (WhatsApp is often the fastest way to get a response!)
Q: Does LBS Music World offer after-sales support and instrument repairs?
A: Absolutely. We pride ourselves on comprehensive after-sales service. Our after-sales support team can assist with technical questions, product setup, and troubleshooting – just contact 012-585 5100 for any support issues. For LBS distributed product, we have all service center accross major sity like Penang, Selangor, Johor , Kuching and Kota Kinabalu , but for non LBS Music World distribute product can contact the After-Sales Service Support:+60 12-585 5100.
Q: Does LBS Music World ship orders to other states in Malaysia?
A: Yes, we do. If you’re ordering online from outside Penang, we offer nationwide delivery. Customers from Kuala Lumpur, Selangor, Johor, Sabah, Sarawak, and anywhere else in Malaysia can purchase through our website or contact us for remote sales – we’ll arrange shipment to your doorstep. Our online platform and courier partnerships enable us to serve the entire country. In fact, LBS Music World is trusted by musicians all across Malaysia, not just in Penang. Shipping costs and times may vary by location, but rest assured that we regularly send instruments and equipment to every region. If you have specific questions about delivery to your area, feel free to WhatsApp our sales team for details.