LBS Music World Warranty
LBS Music World Malaysia • Quality Control & Warranty Department
Warranty Policy
LBS Music World Malaysia has its own dedicated department for Quality Control and Warranty to ensure all products meet our standards and customers receive reliable after-sales service support.
1) Important Notice (Consumer Rights)
This Warranty Policy is provided in addition to your rights under Malaysian law. Nothing in this Warranty Policy excludes or limits consumer rights that cannot be excluded under the Consumer Protection Act 1999 (Act 599).
2) Warranty Eligibility
2.1 Not Transferable
This warranty is not transferable and is valid only for the original purchaser (“you”).
2.2 Valid Purchases
Your product must be purchased from LBS Music World Malaysia retail outlets in Malaysia and/or from our online shop: https://www.musicworld.com.my.
2.3 Warranty Period
Unless otherwise stated, the warranty is valid for one (1) year from the date of purchase (“Warranty Period”).
2.4 Malaysia Only
This warranty is valid only within Malaysia, unless stated otherwise on the product page or cover photo.
3) What This Warranty Covers
This warranty covers defects in material and workmanship under everyday use and includes parts and labour. The defective product or parts will be replaced or repaired (with comparable and/or refurbished parts) at our sole and absolute discretion. Any product or part replaced shall become our property.
4) Warranty Claim Procedure
- Contact our After-Sales Service Support: 012-585 5100
- Provide proof of purchase, product model, serial number (if applicable), and photos/videos of the fault
- Our team will advise drop-off/service arrangement
All products must be assessed by our technician to confirm eligibility prior to approval.
5) Service Timeline
Warranty repairs require diagnosis/testing and may involve spare parts ordering (local or overseas). Timing varies depending on brand and parts availability. We will update you once service status is confirmed.
6) What Isn’t Covered? (Lost Work / Consequential Issues)
We do not cover lost work, lost studio time, lost wages, loss of profit, emotional strife, or other ancillary issues created when equipment fails and/or during the time equipment has been sent to us for repair.
What we will do is our very best to get your gear back to you in working order as quickly as possible.
7) Exclusions — What This Warranty Does Not Cover
Consumables / Wear Items (Not Covered)
- Drumsticks
- Reeds
- Strings
- Mallets
- Rosin
- Drum heads, cymbal felts, clutch felts
- Mouthpiece accessories (pads/corks/ligatures) for wind instruments
- Batteries, picks, straps, capos, cleaning materials
- Other consumables/items expected to wear naturally
Accessories & Power Items (Not Covered)
- Power adapters (where damage is caused by misuse/wrong voltage/non-original adapter)
- Surge protectors / power conditioners (unless specifically stated on product page)
- Cables/connectors/adapters (unless defective at time of purchase)
Misuse / Abuse / Environmental Damage
- Improper handling, abuse, negligence
- Drops, impacts, cracks, liquid damage
- Overexposure to humidity/temperature/sunlight
- Failure to follow manufacturer operational guidelines
- Inadequate ventilation or overheating (amps/electronics)
- Power surge, electrical issues, lightning, improper power supply
Unauthorised Repairs / Modifications
Any repairs/modifications by unauthorised parties void the warranty (including internal circuitry changes, unauthorised replacement components, rewiring, dismantling).
Normal Wear & Tear / Cosmetic
- Normal wear & tear (discolouration/fading/finish wear)
- Worn frets, strings, tuners, jacks, switches, pickups
- Rust/corrosion of hardware/plating
- Scratches, dents, chips, cosmetic wear
Vacuum tubes are covered under a limited 90-day warranty only.
Subjective / Natural Variation
Subjective judgement is not covered, including natural wood grain characteristics, colour variations, or aesthetic differences across units.
Drums & Hardware (Added)
Drums and drum hardware are covered for manufacturer defects, but not for normal wear and tear or abuse.
Software / Data Recovery (Added)
- Software in any form (apps, plugins, downloadable software, activation keys)
- Data recovery from faulty HDD/SSD/USB/flash drives is not covered
8) Incidental Charges
All incidental charges (consumables, delivery, shipping/courier fees to and from us) will be borne by you.
9) Uncollected Products / Abandoned Items
You will collect your product promptly upon being notified by us. Any product uncollected after one (1) month shall be deemed abandoned and may be disposed of without further notice. We may claim damages from you including storage costs. We reserve the right of lien for unpaid charges.
10) Voucher Payments
Please note that we are unable to process cash refunds for any portion of the payment made using vouchers issued by external parties.
11) Items Damaged In Transit
Inspect items immediately upon delivery. If you believe your item(s) were damaged in transit, please contact us within 24 hours. We reserve the right to reject claims if we are not notified within 24 hours.
12) Governing Law
These terms and conditions shall be governed by and construed under the laws of Malaysia.
Used Gear Warranty (90 Days)
Coverage Terms
- Valid only for the original purchaser and is not transferable
- Valid for ninety (90) days from date of purchase
- Proof of purchase is required
Coverage Scope
Covers defects in material and workmanship under regular use including parts & labour. Repair or replacement (comparable/refurbished parts) is at our sole discretion.
Used Gear Exclusions
- Accidental damage (drops, spills), negligence, modification, misuse
- Normal wear and tear (frets, strings, tuners, jacks, switches, pickups)
- Environmental damage (humidity, temperature, sunlight exposure)
- Subjective defects (grain characteristics, colours of wood)
- Tampered serial numbers
- Unauthorised repairs/modifications/dismantling
Need help with a warranty claim?
Contact our Warranty Department for the fastest support.