Shipping policy

Shipping across Malaysia

Fast dispatch. Careful delivery.

From guitars and studio equipment to digital pianos, every order is checked, packed and sent with care. We deliver nationwide using trusted couriers including J&T Express, Pos Laju and GDEX.

Same-day dispatch

Paid orders before 2:00pm, Monday to Saturday.

Penang same-day delivery

Available for selected areas, eligible items and available riders.

Easy parcel tracking

A tracking number is provided after courier collection.

1. Order processing and dispatch

  • Dispatch cut-off: Orders placed and paid before 2:00pm are dispatched on the same day, Monday to Saturday, subject to stock availability and order verification.
  • Orders after 2:00pm: Orders placed after the cut-off, on Sundays or on public holidays are processed on the next working day.
  • Payment verification: We may contact you to confirm payment or delivery details for certain orders, including high-value purchases.
  • Quality checks and packing: Instruments, fragile products and oversized items may require additional checks or protective packing before dispatch.

For the fastest dispatch: Check your unit number, address, postcode and telephone number before completing checkout.

2. Delivery options

Standard Malaysia delivery

We ship throughout Peninsular Malaysia, Sabah and Sarawak using the most suitable available courier.

  • A tracking number is provided after courier collection.
  • Some deliveries may require a signature.
  • Delivery estimates may extend during peak periods.

Penang same-day delivery

Same-day delivery may be arranged for eligible in-stock items and selected Penang locations.

  • Subject to rider availability and service area.
  • Fees depend on distance, timing and order size.
  • Bulky or oversized products may be excluded.

How to request: Contact our team before ordering or immediately after checkout.

International shipping

Supported products may be shipped internationally, subject to destination, courier availability and import restrictions.

  • Delivery time and charges are confirmed separately.
  • Import duties and local taxes may be payable by the recipient.
  • Contact us for an international shipping quotation.

3. Estimated delivery timeline

Estimates begin after courier pickup. Location, route, weather, flight schedules, sales periods and public holidays may affect delivery.

Peninsular Malaysia - major towns

1-3 working days. Rural and outskirt locations may take longer.

Sabah and Sarawak - major towns

1-5 working days. Flight availability and courier hub schedules may affect delivery.

Outskirt or remote areas

3-7 working days. Remote routes may have fewer delivery cycles each week.

Peak sales and holiday periods

Allow 1-5 additional working days because of higher courier volumes.

International destinations

Quoted separately. Timing depends on destination, courier service and customs clearance.

Working days exclude Sundays and public holidays. Tracking may take 24-48 hours to become active after courier pickup.

4. Track your parcel

Use the tracking number sent after courier collection to follow your parcel.

Open parcel tracking

For assistance, contact us with your order number and tracking number.

5. Packaging and oversized products

Protective packaging

  • Fragile products may receive extra cushioning or double-boxing.
  • Guitars, basses and violins may receive additional headstock or neck support where appropriate.
  • Gift or long-distance packing support may be requested; additional fees may apply.

Bulky and oversized products

  • Digital pianos, drum kits, amplifiers and PA speakers may require a specialist courier.
  • Volumetric size may result in additional handling time or delivery charges.
  • We may contact you about stairs, lift access, loading areas or other delivery requirements.

6. Address accuracy and redelivery

  • Correct address: Check your unit number, street, postcode and telephone number before checkout.
  • Failed attempts: The courier may reschedule delivery or route the parcel to a nearby hub or collection point.
  • Additional fees: Reasonable redelivery charges may apply where an incorrect address, refused delivery or unclaimed parcel caused the additional cost, except where the issue was caused by us or the courier.
  • Address changes: Contact us immediately. Changes may not be possible after dispatch and may attract courier charges.

7. Damaged parcels or missing items

  1. Photograph visible damage before opening: Include the outer box, shipping label and damaged areas.
  2. Keep the packaging: Retain the original box, inner protection, accessories and product until the matter is resolved.
  3. Contact us promptly: Report shipping damage or missing items as soon as possible, ideally within 48 hours, with your order number and supporting evidence.

The 48-hour request helps us pursue courier claims quickly. It does not remove any statutory right or remedy that cannot legally be excluded.

8. Frequently asked questions

When will I receive my tracking number?

Tracking is normally sent after courier collection. It may take 24-48 hours to show active movement.

Do you dispatch on Sundays or public holidays?

Standard dispatch operates Monday to Saturday. Other orders are processed on the next working day.

Can I request Penang same-day delivery for any product?

Eligibility depends on the item, destination and rider availability. Bulky products may be excluded.

What should I do if my parcel is delayed?

Check the tracking page first. If there has been no movement for an unusual period, contact us so we can follow up with the courier.

Do you deliver outside Malaysia?

Selected products can be shipped internationally. Contact us for availability, charges and an estimated timeline.

Need delivery help?

Send us your order number, tracking number and delivery postcode.

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